Privacy Policy

Privacy Policy Overview

This Privacy Policy outlines how GrandStackSociety manages personal information in connection with our website at https://grandstacksociety.com and our hospitality experiences, including contemporary Australian dining, offline poker nights, social poker tournaments, and themed entertainment evenings. It explains how we collect, use, store, and protect your personal information when you visit our website or interact with our restaurant and social entertainment services.

Our approach is guided by Australian privacy principles and by our commitment to delivering refined, guest-focused hospitality with transparency and respect.

Information We Collect

We collect personal information that enables us to manage reservations, provide tailored hospitality experiences, and communicate clearly with you about your interactions with GrandStackSociety.

Depending on how you choose to engage with us, the information we may collect includes:

• Identity and contact details such as your name, email address, phone number, and any organisation or company details you choose to provide for corporate or private bookings.
• Reservation and booking details including preferred dates and times, group size, occasion type (for example, business dinner, birthday, anniversary, poker night, or private function), and any special requests.
• Dining and experience preferences such as seating preferences, dietary requirements, accessibility needs, entertainment interests, or preferred style of poker evenings when you choose to share them.
• Communication preferences including your choices relating to receiving newsletters, chef's specials, seasonal menu announcements, poker night updates, and VIP event invitations.
• Enquiry details when you contact us about private events, corporate hospitality, or tailored experiences through our Contact Us page.
• Website usage information such as pages visited, on-site interactions, and technical data collected via cookies and similar technologies described in the Cookies and Tracking Technologies section below.

We collect this information when you make a booking, submit an enquiry, subscribe to our newsletter, register interest in poker evenings or events, or otherwise interact with our website or team.

How We Use Your Information

We use your personal information exclusively in connection with GrandStackSociety's hospitality, dining, and recreational entertainment services. In particular, we use your information to:

• Process and manage reservations for our restaurant, lounge, social poker evenings, themed experiences, and private or corporate events.
• Coordinate poker nights and tournaments that are strictly recreational, non-gambling, and designed as social entertainment experiences for responsible adults.
• Respond to your enquiries regarding our Menu, Poker evenings, Events, Private functions, or broader hospitality services showcased on our Hospitality page.
• Send service-related communications such as booking confirmations, reminders, follow-up messages, and important updates relating to your visit or event.
• Share announcements and invitations about chef's specials, seasonal tasting menus, wine pairing experiences, poker nights, social tournaments, and VIP evenings, where you have opted in to receive marketing communications.
• Enhance your guest experience by understanding preferences, refining our dining and entertainment offering, and elevating the way we design and deliver experiences.
• Maintain our business operations including internal reporting, service quality reviews, and compliance with applicable Australian laws and hospitality regulations.

We do not use your personal information for any purpose unrelated to our restaurant, hospitality services, and recreational entertainment offering, unless required or authorised by law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to support a smooth, intuitive browsing experience that aligns with the premium, content-rich nature of GrandStackSociety's online presence.

Subject to your browser settings and applicable Australian privacy standards, we may use:

• Essential cookies that are necessary for core site functionality, such as navigating between pages, submitting forms, and maintaining basic security features.
• Performance and analytics cookies to help us understand how visitors engage with pages such as Events, Poker, Blog, and Contact Us, so we can refine content, navigation, and user experience.
• Preference cookies to remember certain choices you make on the site, such as preferred contact methods or form inputs you voluntarily allow your browser to store.

You can adjust your browser or device settings to refuse some or all cookies or to alert you when cookies are being set. If you disable certain cookies, some features of our website may not function as elegantly or as intended.

For more details about how we use cookies, including how you can manage consent preferences, please refer to our Cookie Policy.

Data Security and Retention

We take the protection of your personal information seriously and apply reasonable, industry-standard safeguards designed to secure the data we hold.

In practice, this means that we:

• Limit access to personal information to authorised team members and trusted partners who require it to perform hospitality or communication services.
• Use appropriate technical and organisational measures to reduce the risk of unauthorised access, modification, disclosure, or loss.
• Encourage secure handling of booking and enquiry information within our systems.

We retain personal information only for as long as it is reasonably necessary for our hospitality operations, to manage our relationship with you, to respond to booking or event queries, or as otherwise required by Australian law and regulatory obligations.

When personal information is no longer required, we take reasonable steps to de-identify or securely destroy it.

Sharing Your Information

GrandStackSociety values discretion and does not sell your personal information. We only share your personal data with third parties where it is necessary to support our hospitality services or comply with legal requirements.

We may share your information with:

• Trusted hospitality partners involved in delivering elements of your experience, such as curated entertainment providers or event specialists, where doing so is necessary to fulfil your booking or enquiry.
• Technology and communication providers that support our website, reservation systems, email communications, and secure data hosting.
• Professional advisers or authorities where we are required to do so by law, regulation, or a valid legal request.

Any partner that receives personal information in connection with GrandStackSociety services is contractually or operationally bound to handle that information securely and to use it only for the purposes agreed with us, in line with applicable privacy standards.

Your Rights and Choices

We respect your rights in relation to your personal information and aim to make it straightforward for you to manage how we use your details.

Subject to Australian privacy law, you may have the right to:

• Access the personal information we hold about you.
• Update or correct your details if they are inaccurate, incomplete, or out of date.
• Request deletion of personal information where it is no longer required for our hospitality operations or legal obligations.
• Manage marketing preferences, including unsubscribing from newsletters, event invitations, or promotional communications at any time.
• Raise a privacy concern or ask questions about how we collect, use, or protect your information.

To exercise these rights or submit a privacy-related request, please contact us using the details provided on our Contact Us page. We may need to verify your identity before actioning certain requests to help protect your information.

Children's Privacy

GrandStackSociety is designed as an upscale restaurant and social entertainment venue for responsible adult guests. Our offline poker nights, tournaments, and themed poker experiences are strictly recreational, involve no real-money gambling, and are intended only for adult audiences.

We do not knowingly collect, store, or use personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal data from an individual under 18, we will take reasonable steps to delete that information as soon as practicable.

If you are a parent or guardian and believe that a child under 18 has provided us with personal information, please contact us promptly via the details on our Contact Us page so that we can investigate and address the situation.

Contact Details & Policy Updates

If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to raise a concern about how we handle personal information, please contact us using the channels listed on our Contact Us page.

We may occasionally update this Privacy Policy to reflect changes in our services, operational practices, legal requirements, or privacy expectations within the Australian hospitality landscape. Any updated version will be posted on this page and will take effect from the time it is published, unless otherwise stated.

We encourage you to revisit this page from time to time to stay informed about how we protect and respect your personal information while you enjoy the experiences available at GrandStackSociety.